Ask for free SHEIN items from your phone and keep what you are sent once you have reviewed it.
OFFICIAL SHEIN FREE TRIAL PAGE ↗The SHEIN Free Trial lets shoppers ask for free items and keep them in exchange for a detailed review. For shoppers in Nairobi, Mombasa, Kisumu and other towns, here is how the programme works.
Set up your account properly first, then follow the steps below.
The process is simple once your account is set up, and the same steps apply every week.
Does SHEIN Deliver to Kenya?
SHEIN sells in many countries through an international app and website, and the delivery choices depend on the address on your account. Add your physical address in Kenya and see what checkout offers.
The next page explains how to check this for Kenya in a couple of minutes.
Saving your address also lets you confirm at checkout that it is accepted, which is the first thing to check before sending Free Trial requests.
Who Can Join
- Your own SHEIN account
- A physical address in the same country as your account
- One profile per person
- Measurements filled in on your profile
How to Apply, Step by Step
Update the SHEIN app before you start, as menu names can change between versions. On each trial product, read the size chart and any customer reviews; they give a better sense of fit than the photos alone.
Three Chances Every Week
Each account gets three requests every week. They expire if you do not use them, so many people make it a weekly routine.
Check Your Address Carefully
When the order is generated, size and address can no longer change. Couriers need a physical location, not just a postal box.
- Estate, building name and house or flat number
- Street and town
- A landmark if the building is hard to find
- A phone number for the rider
Writing Your Review
You have 10 days after the item arrives to post your review from your orders page.
Explain whether it runs large or small for you, how the fabric feels, how well it is made and whether it looks like the photos.
Open with your height and the size you selected. Then describe the fabric, the stitching and the colour, and close with one strength and one weakness. Balanced, specific reviews are the ones SHEIN tends to rate as Quality Reviews.
If you wore the item to work, church or an outing, mention how comfortable it was and how it looked at the end of the day.
Write in clear, simple English and avoid one-word comments; a few complete sentences are enough.
Photos That Pass
- DaylightBy a window or outside in the shade.
- Full-lengthThe item worn, with a plain background.
- Close-upsFabric, stitching and details.
- Natural coloursNo strong filters.
- SizeAt least 500 × 680 pixels.
Take more photos than you need and keep only the sharp ones. In the full-length shot, the whole item should be visible, from collar to hem.
Points You Can Earn
Reviews that follow SHEIN’s rules earn 20 points; Quality Reviews earn 100 extra. Points work as a discount later.
Points stay in your account and can be applied when you check out later. Reviewing items you buy also adds points, so it is worth reviewing regular orders with photos too.
Before your first request
- Choose the three items for the week before you open the app, so no request is wasted.
- Measure yourself once and keep the numbers on your phone; SHEIN size charts vary from item to item.
- Make sure your phone number in the account is the one you use every day.
- Switch on app notifications to see your result without checking daily.
Tips to Get Selected
- Complete your profile
- Review items you buy, with photos
- Choose pieces that suit you
- Check the catalogue several times a week
- Keep notifications on
- Request items from different categories
- Post every review a few days early
- Keep your account details and phone number current
Common Questions
Do I pay to receive a Free Trial item?
No. Delivery is covered for approved Free Trial orders.
Do I return it after reviewing?
No. The item is yours.
Can I switch to the website?
Yes, your account keeps everything.
Can I change the size later?
No, it is fixed once the order is created.
Where do I ask about my order?
SHEIN Customer Service, in your account.
Am I guaranteed a spot?
No. Spots are limited.
How long does it take to know if I was picked?
About a week; check your Free Trial area.
Can I request the same item every week?
You can request items that are still listed, but each request uses one of your three weekly chances.
Do I need to buy something first?
No purchase is needed to send a request.
Start Now
Read the next page to check the Free Trial for Kenya and see the full rules, then send your requests from the app.
→OFFICIAL SHEIN FREE TRIAL PAGE ↗